The hot water in the accommodation is heated from LPG gas califonts and  bottles located on the back of the building. There are two systems and these are provided and serviced by a local supplier. If you notice there is no hot water please call the Property Manager on 12345 and arrange for them to be looked at. Please do not adjust the bottles or heating systems and this can damage the system.

The unlimited Wifi internet connection is provided through a starlink satellite connection. The Wifi passcode is provided in your booking confirmation email. While the connection is reliable it does have a tendency to disconnect during heavy rain or storms. In this instance just leave the system and it should reconnect automatically once it can.

Rubbish collection is an important part of keeping the island clean and tidy. If rubbish and recycling starts to build up the heat and humidity can quickly make it unpleasant. The Rubbish and recycling bins need to be out on the side of the main road on Wednesday night or early Thursday morning. If they are put out too early local dogs can end up making a mess and tip the bins over. It’s also important that landfill rubbish, glass and recycling are separated and clean otherwise the collection staff will not take it away and will leave it on the side of the road.

Drying clothes in Rarotonga can be hard given the humidity. Where possible use the washing line at the back of the building as this preserves the power and is better for your clothes. If needed there is a tumble dryer in the laundry for those raining days or to finish drying damp clothes. The door has keyless entry and the code is also in the booking confirmation email.

Cleaning equipment and materials are located in the laundry under the tub and on the shelf. There is also a vacuum cleaner, mops and buckets, etc. Please keep this area clean, tidy and locked when not in use. The door has keyless entry and the code is also in the booking confirmation email.

Please lock all the doors if the house is to be unattended. While the island is safe, crime does exist and it’s best to remove the temptation. A single CCTV camera is located on the outside of the building and monitors the property remotely. This does not record footage, but is used for realtime property checks by the owner.

There is a safe provided in one of the main rooms where valuables can be stored. The digital PIN code for the safe was emailed to you in the confirmation of the booking. There is also a physical secondary key on the house key that will unlock this if the digital code fails for some reason. Rarotonga is safe, but it pays to lock the house when it is unattended and to store money or passports in a safe when you are not carrying them

Manatu has a whole house filtration system at the point of entry to supply fresh water. This is important as it makes the water safe for drinking and washing. Unfiltered water on the island has the potential to introduce bugs and cause infections. The filter is located on the back of the house and is maintained by a local supplier. If you have any issues call 35243 and the Property Manager will arrange it to be looked at. Please do not adjust any settings on the UV or filter unit as this can upset the system.

There is a Delonghi Primadonna coffee machine in the kitchen. This is a great machine and will grind the beans, or use pre ground coffee, froth the milk and produce the perfect coffee every time with a bit of practice. There is a manual in the top drawer, but basically you add water to the tank, beans to the grinder, milk to the milk container, select the strength and type of coffee you want with the push of a button. We recommend you bring your favourite beans with you. Whole beans are available on the island but the selection might be limited. Please ensure you clean the coffee machine on a regular basis if you use it a lot and please be careful with the delicate parts.

Please keep noise to a minimum outside of daylight hours. There are neighbours and permanent residences around the property who will appreciate your cooperation.

Please take care of the house and property. While we take into account wear and tear and the harsh environment we ask visitors to treat the place with respect and report any damage done or faults. The property is inspected prior and after a booking and any costs or damages may be recovered from your bond.